A mid-sized B2B manufacturing company was facing a growing issue: its website generated numerous inquiries daily, but only a fraction proved relevant for the sales team. Manually reviewing and handling leads not only consumed valuable time but also tied up skilled staff who were meant to be closing deals.
Hot leads often waited too long for a response, while the team was overwhelmed by irrelevant requests. Conversion rates stagnated, and frustration among the sales team grew. Without a scalable and intelligent solution, the company risked falling behind its competitors.
The solution came from the world of artificial intelligence. In collaboration with technology partner bloola, the company implemented an AI-driven chatbot deployed directly on its website.
The bot was configured using professional classified software by WorksForWeb to ask targeted questions and collect essential customer information:
What industry is your company in?
What budget is available for the project?
What requirements must be met?
The collected data was automatically analyzed, scored, and transferred to the existing CRM system. Only qualified leads meeting predefined criteria were forwarded to the sales team.
The results were measurable and impressive. Within the first three months post-implementation:
Lead quality increased by 60 percent
Lead processing time dropped by 75 percent
Conversion rate improved by 35 percent
The sales team could finally focus on what matters: selling. Efficiency in the pre-sales process significantly improved, and customers benefited from faster and more targeted communication.
Following the successful rollout, the company is planning its next steps. Together with bloola, the bot will be extended to support additional languages and countries, aligning with the company’s international sales expansion.
Additionally, real-time data integration is on the roadmap to not only qualify leads but also prioritize them automatically. The long-term goal: a fully autonomous, data-driven, efficient, and scalable pre-sales process – powered by bloola.